Slow PC or Mac?
Fixed flat-rate. No scare tactics.
An independent remote-only PC & Mac support service for U.S. customers — virus & malware removal, Windows PC tune-ups and macOS troubleshooting, delivered over secure encrypted sessions. Every job begins with a free written diagnostic and a fixed-price quote — clear, upfront and in writing, before any work starts.
- Flat-rate written quotes
- No-fix-no-fee policy
- 30-day workmanship warranty
Diagnostic
$49
Tune-up
$79
Virus removal
$99
How it works
A clear, transparent process — start to finish.
No surprises, no pressure. You see the price before any work begins, and your data never leaves your device.
01
Describe the issue
Tell us what's wrong via the form, phone or remote session. Free over-the-phone advice first.
02
Written diagnostic
We run a full diagnostic and email you a written quote with parts, labour and timing.
03
You approve, we fix
Work only starts after you approve the quote. Live status updates throughout the repair.
04
30-day guarantee
Every repair is covered by our 30-day workmanship guarantee. No-fix-no-fee policy.
Our services
Seven specialisations. Flat prices for every job.
Pick the service that matches your issue, or let us recommend one during your free phone consultation.
Virus & Malware Removal
Deep-scan and full removal of viruses, ransomware, spyware and adware.
- Full system scan
- Rootkit & ransomware cleanup
- Browser hijacker removal
PC Slowdown & Tune-up
Restore your Windows PC to like-new speed with a complete optimisation.
- Startup & service audit
- Disk cleanup & SSD trim
- Driver & Windows updates
Mac OS Issues & Cleanup
Fix beachballs, kernel panics, storage warnings and update failures on macOS.
- macOS reinstall / repair
- Permissions & launchd cleanup
- Storage optimisation
Data Recovery
Recover photos, documents and projects from failing or formatted drives.
- HDD, SSD & external drives
- Logical & light physical recovery
- No data, no fee
Hardware Diagnostics & Repair
Screens, batteries, fans, keyboards, RAM & SSD upgrades for laptops and desktops.
- Free written diagnostic
- OEM-grade parts available
- 30-day workmanship warranty
Remote Support Session
Quick fixes, software issues and Wi-Fi setup over a secure remote session.
- Encrypted remote access
- Per-session, no contracts
- Average resolution: 35 min
Antivirus Installation, Consultation & Removal
Honest advice on the right antivirus for you — plus clean install, configuration and safe removal of unwanted security software.
- Vendor-neutral recommendation
- Licensed install & tuning
- Safe uninstall of bloatware AV
Transparent pricing
Every job, one fixed price. Quote first, work second.
Prices shown are typical starting fees for standard residential repairs. You receive a written quote before any chargeable work begins.
Virus & Malware Removal
Deep-scan and full removal of viruses, ransomware, spyware and adware.
PC Slowdown & Tune-up
Restore your Windows PC to like-new speed with a complete optimisation.
Mac OS Issues & Cleanup
Fix beachballs, kernel panics, storage warnings and update failures on macOS.
Data Recovery
Recover photos, documents and projects from failing or formatted drives.
Hardware Diagnostics & Repair
Screens, batteries, fans, keyboards, RAM & SSD upgrades for laptops and desktops.
Remote Support Session
Quick fixes, software issues and Wi-Fi setup over a secure remote session.
Antivirus Installation, Consultation & Removal
Honest advice on the right antivirus for you — plus clean install, configuration and safe removal of unwanted security software.
* Listed prices are labour-only for standard residential repairs in USD. Replacement parts (where applicable) are quoted separately at OEM or equivalent cost. The diagnostic fee is waived when you proceed with a repair on the same day. Final pricing is confirmed in your written quote.
For small businesses
Keep your team online.
We’ll handle the rest.
From two-person studios to 50-seat offices, Repair Point is the outsourced remote break-fix and security partner small businesses rely on across the United States. Predictable pricing, signed agreements, and a single point of contact.
- Dedicated account manager
- Per-device or per-incident pricing
- Asset register & repair history kept on file
Priority response
Guaranteed sub-60-minute remote response across the U.S. during operating hours, with encrypted secure-screen sessions for every device.
Fleet maintenance plans
Flat monthly rate per device — proactive patching, security checks and unlimited remote support across your team's laptops and desktops.
Network, Wi-Fi & email
Office Wi-Fi tuning, VPN, printers, Microsoft 365 and Google Workspace issues — fixed end-to-end, not just patched over.
Security-first repairs
Signed NDAs, encrypted workshop network, GDPR-aligned handling and full audit trail for every device that comes in.
Itemised business invoicing
Clean, tax-ready invoices with PO references. Net-15 terms available after the first job for incorporated customers.
After-hours bookings
Evenings and weekends available by appointment so we can work on machines outside your team's productive hours.
Customer stories
Honest work, repeat customers.
Real feedback from people we have helped. Names abbreviated for privacy.
“My Mac was stuck in a boot loop the morning of a client deadline. Repair Point had me back online by lunch — clear pricing and zero upsell pressure.”
Sarah K.
Graphic Designer · MacBook Pro
“They removed a nasty ransomware infection and locked the network down properly. The written diagnostic made it easy to claim on insurance.”
Daniel R.
Small Business Owner · Windows 11
“My laptop took 6 minutes to boot. After the tune-up it's under 20 seconds. Honest, fast and friendly service.”
Priya M.
Student · Lenovo ThinkPad
Compliance & certifications
Independently audited. Built around your privacy.
Our processes are aligned with international standards for quality, information security and data protection — so your device and your data are handled with the same care a regulated workplace would expect.
Data Privacy
GDPR Compliant
Customer data handled in line with the EU General Data Protection Regulation. Minimal collection, lawful basis, right to erasure honoured within 30 days.
Quality Management
ISO 9001:2015
Documented quality management process for diagnostics, repairs and customer communication. Continuous improvement audited against ISO 9001:2015.
Information Security
ISO/IEC 27001:2022
Information security controls aligned with ISO/IEC 27001:2022 — encrypted workshop network, technician access logs and secure data handling end-to-end.
References to ISO 9001:2015 and ISO/IEC 27001:2022 describe the internal management standards Repair Point follows. Where formal third-party certificates are required for a procurement process, please contact us at support@repairpoint.in for our current certificate status and audit documentation.
Frequently asked
Questions, answered plainly.
If you don't see your question here, please call or message us — we'll happily answer before you book anything.
Still unsure?
Call +1 (855) 454-4124 for free advice over the phone. No appointment, no obligation.
Book a repair
Let’s get your machine running like new.
Submit the form and a senior technician will respond with a free written diagnostic within one business hour during opening times. Prefer to talk? Call or email us directly.
Phone
+1 (855) 454-4124Registered office
2118 Glenridge Ct, Marietta, GA 30062, USA
Remote-only · no walk-ins
Support hours
Mon–Sat · 10:00 AM – 7:30 PM ET